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Transactions made on the changeover date are marked as transactions for the previous acquirer, and you will receive the settlement for the changeover date from your old acquirer. Transactions received…

Both order number and transaction recon reference can be used for this. These two values are sent back to the acquirer, and most put these values in the settlement reports.

Use the API GetBatch call to request data on transactions included to certain settlement batch(es). You will receive the response in XML format which you can then export to your SAP or similar systems…

On your account statement, you will see the card payments as settlement batches and direct bank payments as individual transactions if you have signed direct agreements with banks.

Netaxept creates settlement batches for your daily captured and credited card transactions and pass them on to your chosen acquirer for further processing. The acquirer will settle the transactions to…

Yes. The panHash does, contrary to its name, not contain any part of the card number, nor is it a value calculated based on the card number. It is a randomly generated sequence, adhering to PCI DSS st…

Even if the RecurringExpiryDate can be set far into the future in Netaxept, acquirer has a limit on how long they will accept the recurring transactions. Also, if the card is renewed with new card dat…

February is the month with the least amount of days: 28. You should set the RecurringFrequency to this number so you can do the transactions once in a month, at a certain date.

If you use your own system to show the transactions, you should have a common identifier for these transactions (order number or transaction recon reference), so you can see this on your settlement re…

The implementation varies depending on what type of subsequent transactions you would like to use (for example Easy payment or Recurring payment).

In Netaxept Admin’s Callback page, there is transaction timeout drop-down list. For link payments, we recommend to set this to disabled. If it is enabled, transaction will be marked as timed out if it…

You can run link payments in Netaxept Admin and via API.

This error occurs because the customer’s card issuer (bank) refuses the payment. The reasons for this problem can be many, and you should advise the customer to contact their bank to find out why the …

For each call, if you get the response code "OK", the transaction has succeeded. If not, some sort of error has occurred. The response codes are available in Netaxept Admin and returned to you in the …

Our test environment is available 24/7 and we will provide you separate test credentials for testing Netaxept API and web-based Admin portal.

Netaxept supports the latest versions of all of the most common browsers.

Yes. Netaxept has been a PCI DSS certified since 2009. As a PCI DSS certified payment service, Netaxept meets the strict security requirements set for Internet payments. PCI DSS is an international ca…

Yes. For direct bank, after the Terminal, Netaxept triggers AutoSale for the transaction, therefore, you don’t need to run AUTH, CAPTURE or SALE on direct bank transactions. This eliminates a step in …

First implement a separate step in your site for selecting a payment method. Then send the name of the selected payment method to Netaxept in "paymentMethodActionList" parameter along the Register cal…

Select between our supported APIs: REST or Web Services. For most merchants, we recommend using REST.

Yes. The authorization (AUTH), account verification (VERIFY) and authorization & capture (SALE) must for most payment methods be done within 24 hours of the customer being redirected back from the pay…

No. For Link payment, the timeout value set in the Callback page in Netaxept Admin affects to the validity of the payment link.

No. It depends on the Issuer when the rest of the authorized amount is cancelled.

No. Cancellation will always be done for full amount.

No. If transaction has already been refunded, we advise you to contact your chosen acquirer or payment method service provider for correction.

Using frames is not recommended.

Yes. Netaxept identifies automatically whether it is web or mobile browser and based on that directs the customer to the correct payment window. If you wish to use web payment window in mobile as well…

You can choose between our PCI DSS compliant payment windows for web, mobile and in-app. If you wish to get started easily, you can use our ready-to-use standard payment windows for web and mobile in …

When using a gift card, it is possible to use another card in addition, if the gift card balance doesn’t cover the total amount. This feature cannot be used with any other card than gift cards.

Netaxept generates separate settlement batches for each currency, however, it is up to your chosen acquirer whether these batches are settled to you together or separately. In Netaxept Admin, you will…

Netaxept supports all currencies that are based on ISO 4217 standard. However, in practice other than most commonly used currencies may require some configuration in Netaxept. What is relevant for you…

Depending on the chosen service package, you can accept payments by using various payment methods. Read more about payment methods.

Check that you have URL encoded the API token and Netaxept ID that you are sending through the API. The API token may include special characters that require encoding so that these are interpreted cor…

No. You need to use different credentials in test and production environments.

If your user account is not locked and you have saved your email address and mobile phone number to Netaxept Admin, you can use "Forgot password" feature in Netaxept Admin's login page to request a ne…

Fill in the Netaxept agreement and return it to Nets. Once your Netaxept agreement has been processed, we will send you credentials for the use and testing of Netaxept API and web-based Netaxept Admin…

Nets offers you acquiring in eCommerce for Visa, Visa Electron, Mastercard, Maestro, Diners Club, Discover, JCB and Dankort payments. If you wish, you can also combine Netaxept with other acquirers th…

You can sign either separate agreements directly with each chosen Finnish bank – in total there are 10 banks in Finland – with your own terms or you can also sign only one single agreement with Paytra…

In order to receive payments in your webshop, in-app, call centre or similar, you need an agreement for the eCommerce payment solution of your choice. Nets offers Easy and Netaxept. Easy is for you wh…