I have lost/locked my Netaxept credentials, how do I proceed?

If your user account is not locked and you have saved your email address and mobile phone number to Netaxept Admin, you can use "Forgot password" feature in Netaxept Admin's login page to request a new password to Netaxept Admin. Otherwise, please contact your upper level user for unlocking or requesting a new password. Nets will only manage the credentials of the company’s contact person mentioned in the Netaxept agreement. If you are a contact person, you may reach out to Netaxept Customer Support for your country. Always include your name, Netaxept ID and merchant name that the request concerns.