How can we help you?

As long as you do not collect credit card details on your homepage in plain text, you will not get in touch with any credit card details that are subject of PCI DSS security requirements. Payengine to…

Please get in contact with the Concardis Tech Support at +49 69 7922 2090. Please choose: 1 (de) or 2(en) (for language) - 1 (for technical support) - 52 (terminalid, for payengine product) or eComHel…

Please get in contact with the Concardis Tech Support at +49 69 7922 2090. Please choose: 1 (de) or 2(en) (for language) - 1 (for technical support) - 52 (terminalid, for payengine product) or eComHel…

You should initiate the shipping only if the according capture or debit transaction is in status ‚SUCCESS‘. If you ship at an earlier stage you might risk a financial loss, since the transaction could…

Orders and transactions always have a dedicated status that represents the exact state of a customer payment. A successful payment is indicated by the debit or capture transaction state ‚SUCCESS‘.

Most banks only transfer funds during working days. Bank holidays or weekends may delay the transfer of your funds.

Payment methods for which Concardis is acting as Acquirer (amongst others cards, paydirekt, SEPA and Giropay) will be settled and payed out according to the agreement within Payengine service contract…

Each individual card, bank or user account that is used for payment within Payengine is transformed into a ‚Payment Instrument‘ whose unique ID represents an encrypted token. Recurring payments can be…

A decline can have multiple reasons. In case a transaction got declined because of customer or payment instrument details, there will be a dedicated exception message within Payengines API response. T…

This is not possible. A successful refund can’t be revoked.

A refund can be initiated either through our API call or through our Merchant Center UI. After successful login into Merchant Center, please navigate to ‚Orders‘ and open the according orders details …

This is not possible. An order is connected to at most one payment instrument that is to be used for all containing transactions.

Please get in touch with the Concardis Support at +49 69 7922 4060 (Mon.-Thu. 8:30-17:30, Fri. 8:30-17:00)

Please get in contact with the Concardis Tech Support at +49 69 7922 2090. Please choose: 1 (de) or 2(en) (for language) - 1 (for technical support) - 52 (terminalid, for payengine product) or eComHel…

Admins can change their password within Merchant Center at ‚My Account- Password‘. Alternatively, you can use the ‚password forgotten‘- link located on Merchant Center login page (see above).

Your password can be reset by following the according ‚password forgotten‘- link that is located on Merchant Center login page https://merchanttest.payengine.de (sandbox) or https://merchant.payengine…

Test account and production account represent two different user accounts on two separated environments with separated data bases. An automatic conversion from test into live is therefore not possible…